Terms And Conditions of Business
Advisory Retail Clients
CEL is Authorised and regulated by the Financial Services Authority (FSA), whose address is
25 The North Colonnade, Canary Wharf, London E14 5HS. Our registration number is 155051.
CEL is also a member of the London Stock Exchange.
Our full name and address is City Equities Ltd, Aldermary House, 10-15 Queen Street, London,
EC4N 1TY.
It is essential that you read and understand these Terms and Conditions of Business in conjunction
with our Key Features Document, Pennies from Heaven, and Risk Warning documentation prior to
agreeing to use our services.
By signing the Your Signature form at the end of this document you are confirming that:
1. You have read and understood these Terms and Conditions of Business;
2. You agree to abide by these Terms and Conditions of Business;
3. You have read and understood the description of CEL’s policy on Conflicts of Interest;
4. You have read and understood the disclosure statement about CEL’s Order Execution
policy; (See Annex 2)
5. Your investment objectives are to invest in penny shares with the intention of maximising
potential capital growth; and
6. You accept the Risk Warning applying to investment in penny shares.
Definitions
1. “CEL”, “we”, “us”, “our” or “company” means
City Equities Limited.
2. “You”, “yours”, “yourself”, or “client” means the
person to whom we provide our services under
these terms and conditions.
The minimum age to use CEL’s services is 18 years.
3. “Research” means “non-independent investment
research” as defined in the FSA Rules.
4 a. “Retail Client” has the meaning given it in the
FSA Rules.
4 b. “Person” or “Persons” includes one or more
individuals, bodies corporate, partnerships,
firms, associations (whether incorporated or
unincorporated), Trustees, Personal Representatives,
and any other person or entity recognised by law.
5. “Terms” means these terms and conditions of
business and any versions which may supersede
them from time to time.
6. “CREST” means Euroclear UK & Ireland Limited
(formerly CRESTCo Limited) and is the organisation
responsible for the paperless registration, transfer
and settlement of transferable securities.
7. “London Stock Exchange” or “LSE” means The
London Stock Exchange Plc.
8. “AIM” means the Alternative Investment Market
of the LSE.
9. Reference to “days” means business days or
working days when The London Stock Exchange is
open to transact business and excludes public or
bank holidays.
10. “Settlement day” means the day payment for
a transaction is due from you, in the case of a
purchase of an investment, or us, in the case of a
sale of an investment.
11. “Penny Shares” has the meaning given it in the
FSA Rules. CEL treats some other shares as if they
were ‘Penny Shares’, (see page 6 of Pennies From
Heaven.)
About CEL
12. We are authorised by the FSA to advise on, deal
and arrange deals as principal and agent in shares;
debentures; government and public Securities;
warrants; certificates and rights to or interests in
investments and to conduct corporate finance
business.
13. The services offered by CEL are normally only
available in relation to investments listed on AIM.
14. CEL may deal in transactions as principal with
you and therefore we have a personal interest in
most business conducted for you. To ensure fair
treatment to you we will always disclose where
we have acted as principal when making a
recommendation to buy an investment.
15. CEL is licensed under the Data Protection Act
1998.
16. You will be classified as a Retail Client, as
defined by the FSA. We currently only deal with
Retail Clients. You may ask to be treated as a
Professional Client but we are not obliged to agree
to your request. (See Annex 1)
Service Provided by CEL:
Advisory Dealing Services
17. We will provide you with an advisory service
only in respect of investments which we
recommend that you purchase.
18. The recommendations we make to you will
only be in respect of investments listed on AIM.
19. We will allocate a personal dealer to
administer your account. In their absence another
Dealer will be able to deal with any enquiries you
have about your account.
20. The advisory service we provide is primarily
via telephone. If it is not possible for us to contact
you by telephone please get in touch with us to
discuss possible alternative arrangements for
communicating with you. Where we deem it
necessary or appropriate to do so and in so far as it
is reasonably practicable we will put these in place.
21. Normal market hours are 8.00 am to 4.30 pm
and so are our trading hours (or such other hours
as the LSE is open for business). During these hours
you should be available for us to contact you by
telephone.
22. We will provide information on the investments
that you have purchased through CEL from the
recommendations made to you. These are the only
investments on which we will provide information.
23 a. We aim to keep you updated at least once
every business quarter on the investments you have
purchased through CEL from the recommendations
we have made to you. Our business quarters are:
March to May, June to August, September to November
and December to February.
23 b. When we become aware of information,
which in our opinion is of an exceptional nature,
we will also try to contact you by telephone to
give you the information. This information may
include corporate actions, suspension from trading
or news on the investments you have purchased
through CEL from the recommendations we have
made to you; The only information available to us
to pass on to you is that which is available in the
public domain.
23 c. In certain circumstances we may also discuss
with you options for selling part or all of your
holding of a particular share. These circumstances
are discussed further in the Pennies from Heaven
brochure.
We will keep you informed of any corporate
actions including the exercising of warrants and
options held, open offers to buy shares or rights
issues the companies may have from time to time
as well as other corporate actions such as cash
offers or takeovers. CEL may offer advice to you
as to whether or not we believe that you should
exercise such actions on investments
recommended by and purchased through CEL.
24. If you keep your investments in our CREST
Nominee account, CEL will process the corporate
actions set out in clause 23c for you once you have
given your express instructions to do so.
25. If you keep your investments in a CREST
Personal account sponsored by CEL you will be
notified directly of corporate actions by the
companies in which you hold investments. An
exception is the issue of warrants, about which
we will inform you.
Advice may be offered to you by CEL as to
whether or not we believe that you should exercise
such actions on investments recommended by and
purchased through CEL.
26. If you do not instruct us to exercise such rights
arising from any securities eligible to be transferred
into your name then we may do so at our own cost
and for our own benefit.
27. Service Provided by CEL: Non Principal
Transactions.
We will act as agent for you in relation to any
transactions where you:
a. wish subsequently to sell investments that you
have bought on the recommendation of CEL.
b. wish to buy and sell investments, listed on the
LSE or AIM, that you have not bought on the
recommendation of CEL, on the terms set out in
our Pennies From Heaven Brochure.
Transactions of these types will be execution only
transactions where we do not offer or give advice
to you (see below)
Service Provided by CEL: Execution Only Services
Where we conduct transactions on an execution
only basis you understand that we will not advise
you on the merits or suitability of any order given
by you. We give no warranty, advice or other
assurance as to the suitability of investments traded
under this service.
Services Not Provided by CEL
28. We do not offer discretionary portfolio
management. We can only transact business for
you with your agreement obtained at or about the
time the transaction is executed.
29. We will not accept an instruction to buy or sell
an investment at a given price at some time in the
future. Instructions you give to buy or sell an
investment will only apply on the day given and
will be cancelled if not effected when the LSE
closes for business on that day (normally 4.30pm).
30. CEL will not operate a stop loss policy for you
or set price targets for an investment or specify a
time scale for which investments should be held.
31. We do not offer tax advice. We will not be
responsible for the tax implications for you of any
recommendations that we may make.
32. We do not offer advice on any financial
products other than those we recommend to you.
Telephone calls (see also communications)
33. All our telephone calls are recorded and they
may be used for training purposes or as evidence in
the event of any dispute.
34. By agreeing to these Terms you agree, authorise
us and are willing to accept us making telephone
calls to you at the telephone number(s) given or
any other numbers you subsequently supply.
35. All telephone calls to you will be at a
reasonable time, convenient to you but having
regard to clause 21. On occasion we may
telephone you outside normal market hours.
36. You should inform us of times when you do not
wish to be telephoned for reasons of work, religion
or other personal reasons.
The information we require from you
37. By agreeing to these Terms you are agreeing to
provide the following before we commence
transacting business for you.
38. A signed “Your Signature” form.
39. Satisfactory verification of your identity.
Wherever possible we will verify your identity by
electronic means using a credit reference agency.
By agreeing to these Terms you are agreeing to be
so identified. This is not a credit check and will not
affect your credit history.
Where electronic verification is not available or
is unsatisfactory we will ask you to provide other
documentation, including certified copies of
documents, to verify your identity.
40. Details of your personal and financial
circumstances. We need these to complete a fact
find, which will be used by us to assess whether
any transaction is suitable for you having regard
to your knowledge and experience, your financial
situation and your investment objectives. You must
provide sufficient information to enable us to carry
out this assessment.
41. We also need to establish the level of risk you
are prepared to assume to confirm that investment
in penny shares is suitable for you and we will
record this in your fact find.
42. Details of any restriction on the type of penny
share you wish to buy. These will be entered on the
fact find.
43. Where you are over the age of 75 you will be
required to sign an Age Declaration Form giving
you the right to appoint (or not appoint) a third
party to oversee your account.
44. If you do not provide us with the necessary
information for us to assess suitability we will not
be able to provide you with advisory services.
45. Where we provide you with execution only
services we may be required to assess whether the
product or service is appropriate for you having
regard to your knowledge and experience. If you
fail to provide us with sufficient information to
assess appropriateness or we believe that it is not
appropriate for you to deal in Penny Shares we will
issue you with a warning to that effect.
46. A copy of the fact find will be sent to you and
you will be required to sign and return a fact find
confirmation. Until the original of this is received
by CEL the only transaction you will be permitted
to complete is a single principal transaction. Any
advice given will be based on the documentation
that is in our possession. If any information
recorded is inaccurate or incomplete you must
advise CEL immediately.
47. By agreeing to these Terms you consent to our
keeping information on you electronically and in
written form, in accordance with the Data
Protection Act 1998. You have the right to review
any information we hold on you at any time on
payment of the appropriate fee.
48. To ensure the suitability of any
recommendations to you, you must inform us
immediately of any changes to your circumstances.
In particular you must inform us of any change in
your risk profile or employment status. It is your
responsibility to keep us informed of any matters
we should take into account when giving advice
to you.
49. Any advice that we provide will be based on
the information that you have given to us in
relation to your personal and financial
circumstances. Such advice may be given
verbally or in writing.
50. At least once every year we will formally
discuss and update with you the fact find
information we hold for you. If we are unable to
complete the fact find update with you we will be
unable to continue to make recommendations to you and give you advice.
51. If a period of six months or more elapses
between principal transactions with you, you will
be required to sign a new risk warning to continue
to receive advice to buy an investment from a CEL
principal position. This also affects the advice we
may offer from time to time on the sale of an
investment purchased from a recommendation
made by CEL.
Principal Purchases
52. Where we act as principal we may acquire the
securities at a discount to the market price, which
we will sell to you at the yellow strip price, (see
page 4 of the Pennies from Heaven brochure). We
will always tell you the price we paid.
53. If we receive commission or other benefits
from the issuer of a security or from another
intermediary we will notify you of such an
arrangement and provide you with further details
on request.
54. Your first transaction with CEL must be a
purchase from one of our principal positions.
No agency transactions will be accepted until
payment by cheque for the first principal
transaction has been received and cleared (see
also clause 66).
Agency Transactions
55. All sales and agency purchases are transacted
through third party stockbrokers unless we advise
you otherwise.
56. All instructions will be executed in a timely
fashion.
57. You must not give instructions to sell shares
which are not registered in your name.
58. If the investment you are requesting us to sell is
held in certificated form you must confirm, at the
time of giving the order to sell, that the certificate is
in your possession.
59. By giving us an instruction to sell an investment
you are confirming that you own that investment
and have the right to sell it free from any liens and
any other restrictions and to receive the proceeds
personally.
60. We will accept verbal, signed written and
e-mail instructions from you to effect an agency
purchase or sale. Where the instruction is received
in either written or e-mail form it must be from an
address we already have recorded in our records.
In respect of all orders communicated to us by
email, we shall not be obliged to execute such
orders unless or until you receive a message from
us confirming receipt of the order (for the
avoidance of doubt automatic communications
confirming receipt of your email should not be
taken as confirmation of receipt of the order).
61. Agency dealing instructions can be carried out
in either of the following methods:
At Best: This is an instruction to buy or sell an
investment at the best price available in the market
and is the most common method. You may be
quoted a price at the time your order is placed but
this price cannot be guaranteed as the market price
can change at any time between the receipt of your
instruction and execution in the market and can go
up or down.
At a Limit: A limit is set on the price you are
prepared to pay for a purchase or accept for a sale.
We will not buy for more than the limit or sell for
less than the limit. The limit order will remain in
place to the end of the working day (4.30pm) on
the day the instruction is given. The order will then
be cancelled if it is not possible to execute the
transaction.
62. If we are unable to carry out any buy or sell
transaction we will inform you as quickly as is
practicable, in order to get your further instructions.
63. Where business is executed on an “execution
only” basis we will send you a letter to confirm
this.
Settlement of Transactions
64. After each transaction we will send you a
contract note showing the amount payable by you
or to you and the date by which payment is to be
made, the settlement date.
65. There are no rights of withdrawal from a share
contract unless you are advised otherwise at the
time of trade.
66. Payment for your first transaction must be by
cheque and drawn on an account in your name
i.e. the name your account has been set up in with
CEL. All future cheques must be from an account
in your name and must be from an EU regulated
bank.
67. Payments after the first payment may be made
by electronic transfer, bank transfer or debit card
providing such payments are made from an
account in your name. Payments by debit card will
only be accepted from an account where payment
has previously been made by cheque. Bank
transfers must contain the details of the account
from which the payment is being made, including
name and account number.
68. CEL accepts payment in £Sterling or €Euros,
but only pays in £Sterling. Clients paying in €Euros
should be aware of the impact of exchange rate
fluctuations, both when settling their transaction,
as the £Sterling amount received upon conversion,
may not cover the contract value, and on the long
term value in €Euros of their investments. Clients
will also be liable for any charges levied by our
bankers when processing a currency exchange.
69. Where securities are held in certificated form,
or by a third party i.e. a CREST account operated
by another sponsor, payment of monies due to you
in respect of a sale transaction, will not be made
until the relevant certificate or transfer is received
by us.
70. In respect of sold transactions, if securities are
not delivered 10 days after the settlement date,
CEL reserves the right to buy-back the shares and
charge this to the client’s account.
71. You agree to indemnify us from all fines, taxes
and charges that CREST, the LSE or any other
exchange or clearing house may impose on us as
a result of your failure to deliver money or
documents to allow transactions to be settled.
72. In respect of purchased investments (both
principal and agency transactions) the investment
will not be transferred into your name until the
funds for settlement have cleared.
Best Execution
73. CEL is required to take all reasonable steps to
obtain the best possible result for its clients. This is
known as Best Execution.
74. Accordingly, CEL has an Order Execution
Policy setting out how it will obtain best execution
for its clients. We will execute your orders in
accordance with the policy, a description of which
is attached to these Terms. (See Annex 2).
Conflicts of Interest
75. CEL has also implemented a conflicts of
interest policy. This policy documents the conflicts
of interest arising from the activities undertaken by
CEL and the measures adopted to mitigate the risk
of damage to the interests of clients which might
otherwise result from such conflicts. Conflicts may
arise where CEL deals as principal with a client and
where CEL issues non-independent research.
76. CEL has put in place arrangements relating to
the remuneration and supervision of staff, personal
account dealing and information barriers. Further
details of the policy are available on request.
Communications
77. All communications whether verbal or written
will be in English.
78. Where these Terms apply to more than one
person, any instruction, notice, demand,
acknowledgement, request or other
communication, by any means, by or to you
may be given by or to any one of you, whom you
have nominated to receive them.
79. By accepting these Terms you expressly agree
that we may contact you, by telephone, with our
recommendations to enter into transactions with
us to buy or sell investments, in particular,
investments where we are acting as principal for
our own account.
80. We will act upon any communication, in any
form, which purports to have been made, and
which we reasonably believe to have been made,
by you. You will be bound by any transaction
entered into and/or expenses incurred on your
behalf in reliance on such a communication.
81. You should inform us whether you agree to
the transmission of electronic communications
(e-mail) from us to you. You should confirm your
agreement (or non-agreement) to this when
accepting these Terms. You may change this
decision afterwards by giving us notice in writing
or electronic form or by telephone call.
82. For the avoidance of any doubt, if you have
given us a facsimile number, notice by facsimile
transmission from us to you will constitute notice
in writing.
83. It is your obligation to advise CEL of any
changes to your address. You must confirm any
notification of a change of address in writing.
A standard change of address form is available in
PDF format at www.cityequities.com or by request
from your Dealer.
84. If we communicate with you by e-mail it is
your obligation to advise CEL of any changes to
your e-mail address. We may require confirmation
of this by a signed letter.
85. It is your obligation to keep us informed of any
changes in telephone numbers, including mobile
telephone numbers or any additional numbers we
may contact you on.
86. If we are unable to contact you by
telephone or do not receive replies to written
communications over a period of three months
your account will be designated as “Unable to
Contact”. No further attempt to contact you, by
your Dealer, will be made. You will be informed
of the action taken in writing. Charges and fees
will continue to be charged to your account and
if they remain unpaid we may recover these as set
out in Clause 90
Client Monies
87. All monies belonging to clients are held in a
separate client account that is identified as a trust
account. All clients’ money is segregated from the
funds belonging to us.
88. No interest will be paid to clients on client
monies.
89. If we receive money from you for investment,
we will hold it in our client account until we make
payment on your behalf for the investment you
have agreed to buy. If we receive money payable
to you that is not committed for investment, it will
be forwarded to you at the latest address we have
for you by crossed cheque or, if requested, by bank
transfer.
90. If we have been unable to pay any client
monies to you for six years the balance may be
transferred into the CEL business account. Before
we do so a notice will be sent to you, at your last
known address, giving you 28 days in which to make a claim.
Records will be made and retained of all client
monies transferred to CEL’s business account and
we undertake to make good any valid claim in
respect of client monies transferred to CEL’s
business account.
Accounts
91. We will report to you on a monthly basis, by
issue of a statement of account, provided you have
transacted business with us during the preceding
month, giving details of all transactions effected by
us on your behalf. The statement will be issued to
you no later than 25 days after the end of the
previous month.
92. If you do not pay monies due on the date
payment should be made we may:
a) Sell any investments purchased or cancel any
transactions and charge you all expenses or losses
resulting from this.
b) Charge interest on any monies due, calculated
up to the date payment is finally received, at 5%
above the Bank of England base rate during that
period.
You will be given three days notice of our
intentions in writing.
Charges
93. A full list of CEL’s charges is set out in our
“Pennies from Heaven” document and will include:
a) An administration charge for buying investments.
b) An administration charge for selling an
investment if you are a non CREST client with CEL.
c) An administration charge, if as a CREST Personal
Member account, you request a certificate.
d) An annual CREST management fee will be
charged to your account in July each year if you
hold investments in either our CREST Nominee
account or your CREST Personal Member account
sponsored through CEL.
e) A CREST movement fee where applicable.
See Clause 95.
Where applicable Government Stamp Duty
Reserve Tax.
94. Charges may be due if you close your account.
See Clauses 109 and 110.
How we collect our charges is described in the
Pennies From Heaven brochure.
Securities
95. All CREST registered investments will be held
in your Personal Member account or in your
designated account name registered in CEL
Nominee account held by the CREST settlements
system once cleared funds for the investment have
been received.
96. You may request your CREST registered investments
are held by a third party but such delivery
will be at your own risk and we accept no responsibility
for any acts or omissions by the third party.
97. If you require a share certificate or request
your CREST holdings to be transferred, a CREST
movement fee will be charged, currently £10 per
investment. On payment of the fees investments
will be transferred and/or documents sent to you as
soon as is reasonably practicable.
98. We will account to you for income entitlement
on your investments within ten days of receipt of
such income by us.
99. We will send you a statement of your CREST
account at the end of May and at the end of
November each year, where the assets will be
valued at the mid-price. The mid-price is the mid
point between the bid price (selling price) and offer
price (buying price).
100. We reserve the right to retain your investments
or other assets until monies due to us in respect
of outstanding transactions, delivery of sold
investments, or charges relating to the
administration or custody of your assets have been
paid for.
101. If you are a CREST Personal member it is your
obligation to inform CRESTCo of any changes to
your address. A change of address form can be
downloaded from, and CREST’s Terms are available
at www.euroclearCREST.co.uk
Complaints
102. If you should have any complaint about
our products or services please write to The
Compliance Officer, City Equities Limited,
Aldermary House, 10-15 Queen Street, London
EC4N 1TY; Telephone: 0207 489 5555. A copy
of our complaint handling procedure is available
on request and if you are not satisfied with our
response you may have the right to take your
complaint to the Financial Services Ombudsman.
103. Where possible we will deal with your
complaint, to your satisfaction, promptly. If we are
unable to do this we will follow the time frame set
out by the FSA and explained in our complaints
handling procedures.
104. If you make a valid claim against us in respect
of the investments we buy or sell for you and we
are unable to meet our liabilities in full, you may
be entitled to redress from the Financial Services
Compensation Scheme (the FSCS); details of the
cover provided by the FSCS are given in a leaflet,
which we will send to you on request. Further
information is available from the FSA and the FSCS.
Commencement/Variation/Termination
105. These Terms will commence upon the date we
accept your signed “Your Signature” form and in
particular satisfaction by you of clauses 38, 40 to
42 and where applicable clause 43.
106. We may amend these Terms at any time by
giving you ten business days notice of the
amendment. You will be deemed to have accepted
the amendment unless you write to us informing us
that you wish to terminate the contract and close
your account. This will not affect any outstanding
order or transaction commenced prior to the
amendment.
107. Notices sent to you in writing shall have been
deemed to be received by you no later than two
business days after posting.
108. Notices may also be delivered to you by
facsimile, electronically or other virtually
instantaneous communication medium, and if so
delivered shall have been deemed to have been
received by you immediately and the notice period
will have commenced from that time.
109. You or we may terminate our authority to act
for you at any time without penalty. Notice of
termination from us must be given in writing, but
will be without prejudice to the completion of
transactions already initiated. Notice of
termination from you will be accepted verbally but
you may be requested to confirm this in writing in
which case it will not be operative until we receive
it therefore, it will not affect transactions
commenced prior to the receipt of the notice.
110. In the event of termination of this agreement
by either you or us all investments/securities we
hold on your behalf in a CREST account will be
returned to you in certificated form or transferred to
a third party, at your request. A fee of £10 for each
investment/security held will be charged and must
be paid before a certificate will be requested from
the Registrar.
General
111. We keep records of all our business
transactions for at least five years from the date of
the transaction and you have a right to inspect
copies of contract notes, vouchers, and entries in
our books or electronic recording media relating
to your transactions. We may charge a fee for
providing this information.
112. We are under no obligation to disclose to
you any information that comes to our notice from
conducting transactions for other clients.
113. In the event of any failure, interruption or
delay in the performance of our obligations,
resulting from acts, events or circumstances outside
our reasonable control (which circumstances will
include, but not be limited to unanticipated
dealing volumes, industrial disputes, acts or
regulations of any governmental or supranational
bodies or authorities, act of God, threats or acts of
terrorism, fire, war, civil commotion, insurrection,
embargo, breakdown, failure, malfunction or delay
caused by any public utility, telecommunications
or computer service or systems) we shall not be
liable for any loss or damage incurred or suffered
by you.
114. Joint Accounts. If you are a party to these
Terms with another person, the liability of each of
you will be joint and several. Where such persons
are trustees, you warrant that you have been validly
appointed and will inform us in writing of any
changes to the trustees.
115. Power of Attorney and Agents. Any notice
given by us under these Terms will be deemed to
have been duly given to you if it is given to the
person(s) whom you have informed us is your agent
or to the person(s) whom you have informed us
holds a power of attorney granted by you.
116. Unless we consent in writing or you have
informed us of the appointment of an agent to act
on your behalf or a person(s) who hold a power of
attorney granted by you, you may not transfer your
rights under these Terms. Any transactions effected
under or pursuant to it are non- assignable and
unenforceable by third parties whether under the
Contract (Rights of Third Parties) Act 1999 or
otherwise and your obligations shall not be
capable of performance by anyone else.
117. Each provision of these Terms is severable
and if any provision is or becomes invalid for any
reason or contravenes any applicable regulations,
the remaining provisions will not be affected and
will remain enforceable.